HELP DESK
Frequently Asked Questions
Have questions regarding order cycles, custom workstation setups, technical B2B billing, or warranty coverage? Find immediate answers compiled by our hardware engineers.
Verify package courier and transit status in real time.
File RMA / Warranty ClaimRegister official manufacturer warranty tickets.
Kathmandu Service LabBring nodes for custom diagnostics, testing, and hardware repair.
B2B Accounts & QuotesRequest custom wholesale pricing quotes and VAT invoicing profiles.
Orders & Delivery Logistics
Enter your order invoice number on the Order Tracking portal to fetch real-time updates from our Kathmandu dispatch center or regional third-party couriers.
Orders inside the Kathmandu Valley are delivered within 24 hours. Outside-valley shipments (Pokhara, Biratnagar, Butwal, etc.) take 2 to 4 business days via prioritized cargo transit.
Yes. All products sold by AMB Infosys are supplied with official VAT invoices. Tax certificates can be registered under your corporate PAN profiles at checkout.
Warranty & Support Parameters
AMB Infosys imports components directly from authorized global manufacturers and regional distributors. All units feature original barcode markings and intact factory static seals.
Submit a ticket via our RMA support email with your serial number and invoice copy, or bring the component directly to our Kathmandu Service Lab for testing and replacement routing.
Physical board damage, burnt tracking lanes from power surges, liquid residue, missing manufacturer serial stickers, or modifications made by unauthorized repair centers void all coverage.
Payments & Corporate Billing
We support Fonepay QR scans, SCT/ConnectIPS bank transfers, bank cards, cash on delivery (inside Kathmandu), and bank drafts for corporate accounts.
Yes. Contact our sales desk at b2b@ambinfosys.com.np with your configuration spec list, quantity needs, and PAN details to get formal price quotations.
Yes. AMB Infosys provides procurement support for government projects, universities, and private organizations, including tender filings and credit lines.
Refunds & Product Returns
Yes, standard component orders can be cancelled prior to dispatch. Once items are assigned to transport couriers, cancellation routes are closed, and standard RMA processes must be initiated.
Damaged, short-shipped, or defective packages must be registered within 48 hours of cargo arrival. Claims submitted outside this duration cannot be validated against courier liability.
Yes. Motherboards with opened socket pins, CPUs with thermal paste footprints, software activation keys, and customized network builds cannot be returned once opened.
